Front Office Coordinator

GD-SDM Partnership LLC; United States; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

401k with matching

Health, Dental, Vision

Life Insurance

Disability Insurance

Flexible Schedules

Job summary

Richmond Dental is seeking a Front Office Coordinator to greet patients, manage schedules, and handle insurance and billing questions in a fast-paced, fully digital dental office in Richmond, VT. This full-time role requires strong communication, organization, and the ability to collaborate with a skilled dental team.

You will maintain accurate records, confirm appointments, present treatment plans, and support the clinical staff while upholding patient-centered care and professional standards

Qualifications

• 2-3 years experience preferred in dental front office.
• Proficient in Dentrix and office software.
• Strong communication skills (oral and written).
• Knowledge of OSHA and HIPAA policies.

Responsibilities

• Maintain records for provider, insurance, and patient accounts.
• Schedule and confirm patient appointments to optimize provider schedules.
• Present treatment plans and financial responsibilities to patients.
• Address patient concerns professionally and calmly.
• Maintain a positive, professional image and assist the clinical team as needed.
• Perform other duties per management directives.

Skills

Dental office experience

Oral communication

Written communication

Professional development

OSHA/HIPAA knowledge

Tools

Dentrix

Microsoft Office

Practice management software

Job description

Location: Richmond Dental Dental Front Office Coordinator (Richmond, VT) Salary Range: $25.00 - $32.00 Hourly

Richmond Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office.

Overview

We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.

Full-time Schedule

Monday 8:30am-5pm; Tuesday, Wednesday, & Thursday 7:30am-4pm; Friday 7:30am-3pm

Duties/Responsibilities

• Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.
• Schedule and confirm patient appointments to maximize the provider schedules.
• Present treatment plans and financial responsibilities effectively to patients.
• Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.
• Maintain a positive and professional image, both individually and within the workspace.
• Consistently meet the expectations and responsibilities of the Practice Leader and practice needs.
• Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization.
• Other assigned duties and responsibilities per management.

Required Skills/Abilities

• Dental office experience preferred.
• Dentrix experience strongly preferred.
• Excellent oral and written communication skills.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Positively contribute to a respectful and collaborative working environment with coworkers.
• Facilitate patient comfort, care, and satisfaction consistently.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.

Qualifications

• 2-3 years experience preferred
• Outstanding professionalism, high moral standards, and a self-motivated work ethic
• Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients
• Driven personality to want to strive to be the best in your profession and provide the best care for our patients.

Compensation & Benefits

• Guaranteed Hourly Rate
• Paid Vacation & Paid Holidays
• 401k Program: with matching contributions
• Competitive health, dental, and vision plan (offered at 30 hours or more)
• Life Insurance and Disability Insurance
• Flexible Schedules
• FLSA Status: Non-Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

Thank you for considering a career with us! We understand you have options and that each of you have specific interests and goals. We take pride in learning about what is important to you and why you are looking to make a career change. We look forward to exploring this potential opportunity with you and providing you with enough information to make an informed decision about the next step in your career. We strive every day to provide the best possible experience for our patients. We believe strongly in our values that guide us towards unity and teamwork. Collectively we make an I.M.P.A.C.T that makes a difference. I-Integrity M-Mentorship P-Partnership A-Action C-Caring T- Transparency