Dental Front Desk & Patient Experience Lead

Carolinas Center For Oral & Facial Surgery; Richmond (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision with employer/

Life Insurance

Flex-spending Accounts

Dependent Care Accounts

Paid Time Off

Paid Holidays

Training Programs

401K Retirement, with employer contrib

Employee Discounts

Job summary

Virginia Oral & Facial Surgery in Richmond, VA is seeking a Patient Service Representative to enhance patient experience and front-office operations in a fast-paced oral surgery environment.

The role requires 2+ years of customer service, experience in medical or dental settings, knowledge of insurance processes, and strong multitasking and communication skills. This full-time on-site position offers comprehensive benefits.

Qualifications

• Two years of customer service experience.
• Experience in a medical or dental practice.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

Skills

Customer service

Medical/dental experience

Insurance knowledge

multitasking

Communication skills

Job description

Virginia Oral & Facial Surgery in Richmond, VA is seeking a Patient Service Representative to enhance patient experience and front-office operations in a fast-paced oral surgery environment.

The role requires 2+ years of customer service, experience in medical or dental settings, knowledge of insurance processes, and strong multitasking and communication skills. This full-time on-site position offers comprehensive benefits.