Patient Experience Manager - Healthcare Quality & Retention

Crothall Healthcare; Ashland (KY); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate patient experience activities across the assigned account. You will monitor satisfaction, negotiate as needed, and ensure compliance with client and regulatory policies to drive retention and growth.

The role requires healthcare service experience, strong coaching and organizational skills, and collaboration with on-site teams to meet financial and quality goals.

Qualifications

• HS diploma/GED or equivalent; 4-year degree preferred.
• 2–3 years in-servicing in customer service training.
• 3–4 years in service-oriented operations.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Tracks incentives, penalties, and reporting tied to patient satisfaction.
• Maintains client satisfaction to support account retention.
• Administers client surveys and responds promptly.
• Monitors patient satisfaction initiatives and compliance with CMS/JCAHO.
• Develops department action plans for patient satisfaction success.
• Participates in hospital committees as needed.
• Communicates updates in monthly calls and trainings.

Skills

Organizational skills

Coaching

Multi-tasking

Windows Office

Education

HS diploma/GED

Bachelors preferred

Tools

Microsoft Office

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate patient experience activities across the assigned account. You will monitor satisfaction, negotiate as needed, and ensure compliance with client and regulatory policies to drive retention and growth.

The role requires healthcare service experience, strong coaching and organizational skills, and collaboration with on-site teams to meet financial and quality goals.