Patient Experience Greeter & Front Desk Support

MainStreet Family Urgent Care; Fayetteville (NC); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision benefits

401K

Paid time off

Zusammenfassung

MainStreet Family Care in Fayetteville, NC seeks a friendly Greeter to be the first contact for patients. You will welcome patients, guide them through the self-check-in process, and assist with kiosk navigation.

The role includes cross-training as a Medical Assistant to support clinical staff as needed. This on-site position offers a rotating schedule, competitive hourly pay, and benefits including health, dental, vision, 401K, and PTO.

Qualifikationen

• Friendly, approachable, and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfortable working with people of all ages and backgrounds.
• Comfortable learning and assisting with technology, including self-service kiosks.
• Basic computer skills, including experience with Microsoft Office.

Aufgaben

• Welcome patients and create a friendly, positive first impression.
• Greet patients as they arrive and help direct them through the check-in process.
• Assist patients with questions about the self-service check-in and registration kiosk.
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk.
• Help patients understand what information is needed to complete registration.
• Ensure patients know what to expect during the check-in process without completing registration on their behalf.
• Maintain a clean, organized, and welcoming front-of-clinic environment.
• Communicate with the clinical team when patients need additional assistance.
• Help maintain a smooth and efficient patient flow within the clinic.
• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
• Perform other duties as assigned

Kenntnisse

Friendly demeanor

Patient-focused

Communication skills

Team player

Tech-savvy

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Self-service kiosks

Jobbeschreibung

MainStreet Family Care in Fayetteville, NC seeks a friendly Greeter to be the first contact for patients. You will welcome patients, guide them through the self-check-in process, and assist with kiosk navigation.

The role includes cross-training as a Medical Assistant to support clinical staff as needed. This on-site position offers a rotating schedule, competitive hourly pay, and benefits including health, dental, vision, 401K, and PTO.