Greeter - Fayetteville, NC

MainStreet Family Urgent Care; Fayetteville (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401K

Paid time off

Job summary

MainStreet Family Care in Fayetteville, NC seeks a friendly Greeter to be the first contact for patients. You will welcome patients, guide them through the self-check-in process, and assist with kiosk navigation.

The role includes cross-training as a Medical Assistant to support clinical staff as needed. This on-site position offers a rotating schedule, competitive hourly pay, and benefits including health, dental, vision, 401K, and PTO.

Qualifications

• Friendly, approachable, and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfortable working with people of all ages and backgrounds.
• Comfortable learning and assisting with technology, including self-service kiosks.
• Basic computer skills, including experience with Microsoft Office.

Responsibilities

• Welcome patients and create a friendly, positive first impression.
• Greet patients as they arrive and help direct them through the check-in process.
• Assist patients with questions about the self-service check-in and registration kiosk.
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk.
• Help patients understand what information is needed to complete registration.
• Ensure patients know what to expect during the check-in process without completing registration on their behalf.
• Maintain a clean, organized, and welcoming front-of-clinic environment.
• Communicate with the clinical team when patients need additional assistance.
• Help maintain a smooth and efficient patient flow within the clinic.
• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
• Perform other duties as assigned

Skills

Friendly demeanor

Patient-focused

Communication skills

Team player

Tech-savvy

Education

High school diploma or equivalent

Tools

Microsoft Office

Self-service kiosks

Job description

Patient Greeter - Fayetteville, NC

Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you’ll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process.

You won’t be checking patients in for them - instead, you’ll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross-trained as Medical Assistants so they can provide clinical support when needed.

Responsibilities:

• Welcome patients and create a friendly, positive first impression

• Greet patients as they arrive and help direct them through the check-in process

• Assist patients with questions about the self-service check-in and registration kiosk

• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk

• Help patients understand what information is needed to complete registration

• Ensure patients know what to expect during the check-in process without completing registration on their behalf

• Maintain a clean, organized, and welcoming front-of-clinic environment

• Communicate with the clinical team when patients need additional assistance

• Help maintain a smooth and efficient patient flow within the clinic

• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities

• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume

• Perform other duties as assigned

Clinic Hours of Operation:

• MainStreet:

  • Monday - Friday: 8:00 a.m. - 8:00 p.m.

  • Saturday and Sunday: 9:00 a.m. - 9:00 p.m.

Rotating Schedule:

Greeters work on a rotating schedule, alternating between 5 days one week and 2 days the next, including every other weekend. This totals 7 workdays over a 14-day period.

• WEEK 1
  • Monday On
  • Tuesday On
  • Wednesday Off
  • Thursday Off
  • Friday On
  • Saturday On
  • Sunday On
• WEEK 2
  • Monday Off
  • Tuesday Off
  • Wednesday On
  • Thursday On
  • Friday Off
  • Saturday Off
  • Sunday Off

Qualifications:

• High school diploma or equivalent

• Friendly, approachable, and patient-focused personality

• Excellent written and verbal communication skills

• Comfortable working with people of all ages and backgrounds

• Comfortable learning and assisting with technology, including self-service kiosks

• Basic computer skills, including experience with Microsoft Office

• Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process

• Prior healthcare or customer service experience is beneficial, but not required

• Willingness to complete Medical Assistant cross-training

Compensation and Benefits:

• Position begins at $15/hr.

• Health, dental, and vision benefits

• Supplemental insurance

• 401K

• Paid time off

MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER

Pre-employment background checks and drug screenings are required.