Patient Welcome Specialist — Front Desk + MA Training

MainStreet Family Urgent Care; Cary (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Supplemental insurance

401K

Paid time off

Job summary

MainStreet Family Care in Cary, NC is seeking a Patient Greeter to welcome patients and guide them through the check-in process. You’ll be the friendly first point of contact, answering questions and ensuring a smooth patient experience, with cross-training as Medical Assistant to provide clinical support when needed.

Responsibilities include greeting patients, directing them through the check-in, assisting with self-service kiosks, and maintaining a clean, welcoming front desk area while

Qualifications

• High school diploma or equivalent.
• Friendly, approachable, and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfortable learning and assisting with technology, including self-service kiosks.
• Basic computer skills, including experience with Microsoft Office.
• Willingness to complete Medical Assistant cross-training.

Responsibilities

• Welcome patients and create a friendly, positive first impression
• Greet patients as they arrive and help direct them through the check-in process
• Assist patients with questions about the self-service check-in and registration kiosk
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk
• Help patients understand what information is needed to complete registration
• Ensure patients know what to expect during check-in without completing registration
• Maintain a clean, welcoming front-of-clinic environment
• Communicate with the clinical team when patients need additional assistance
• Help maintain smooth patient flow within the clinic
• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities
• Assist with Medical Assistant duties when needed
• Perform other duties as assigned

Skills

Communication

Customer service

Friendly demeanor

Education

High school diploma or equivalent

Tools

Self-service kiosks

Microsoft Office

Job description

MainStreet Family Care in Cary, NC is seeking a Patient Greeter to welcome patients and guide them through the check-in process. You’ll be the friendly first point of contact, answering questions and ensuring a smooth patient experience, with cross-training as Medical Assistant to provide clinical support when needed.

Responsibilities include greeting patients, directing them through the check-in, assisting with self-service kiosks, and maintaining a clean, welcoming front desk area while