Patient Services Front Office Coordinator

Orlando Health, Inc.; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in the Family Practice department at 7760 Curley Road, Wesley Chapel, FL. You will handle patient registration, telephone coverage and appointment scheduling under the supervision of Practice Site Supervisors.

The role requires professionalism when interacting with patients and families, accurate data collection, and teamwork with the care staff.

Qualifications

• High School graduate or equivalent.
• Six months’ experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in the Family Practice department at 7760 Curley Road, Wesley Chapel, FL. You will handle patient registration, telephone coverage and appointment scheduling under the supervision of Practice Site Supervisors.

The role requires professionalism when interacting with patients and families, accurate data collection, and teamwork with the care staff.