Patient Experience Front Office Specialist

Wellstar Health System; Hiram (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check in/out, answer calls, schedule appointments, and assist with cash handling and administrative tasks to support the practice.

You will work in a collaborative team, adhere to AIDET principles, manage insurance eligibility through Experion, and help maintain accurate records in the EHR while balancing patient flow and financial goals.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of front office experience in healthcare.
• Previous customer service experience required.
• Medical terminology knowledge preferred (CPT-4, ICD-9, HCPCS).

Responsibilities

• Greet patients and guests in person or by phone and identify self and practice.
• Register and schedule patient appointments; verify insurance eligibility.
• Collect co-pays and balances; balance daily postings.
• Assist with check-in/out, reminders, and cash handling.
• Coordinate with clinic staff and representatives; other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma / GED

Tools

Experion

EHR

Job description

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check in/out, answer calls, schedule appointments, and assist with cash handling and administrative tasks to support the practice.

You will work in a collaborative team, adhere to AIDET principles, manage insurance eligibility through Experion, and help maintain accurate records in the EHR while balancing patient flow and financial goals.