Patient Experience Front Office Specialist

Wellstar Health Systems; Griffin (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Wellstar Health Systems in Georgia is seeking a Front Office Specialist to deliver exceptional customer service to patients and visitors. You will greet, register and check out patients, answer phones, schedule appointments, and support front desk operations with accuracy and care.

Ideal candidates have at least 2 years of administrative front office experience in healthcare, proficiency with computers, and knowledge of basic medical terminology and insurance workflows.

Qualifications

• Computer skills essential.
• Medical terminology including CPT-4, ICD-9, HCPCS preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must communicate in English and work well in a team.

Responsibilities

• Greet patients and guests in person or by phone, identify self and practice (AIDET).
• Register and schedule patients; verify insurance; collect required paperwork.
• Answer calls, direct inquiries, and schedule appointments; handle non-clinical tasks.
• Collect co-pays and balances; manage cash and daily close.
• Check in/out patients and remind them of upcoming appointments.
• Coordinate with clinic staff for reps, visitors, and samples.
• Other duties as assigned by management.

Skills

Computer skills

Medical terminology

Insurance knowledge

Verbal and written communication

Team communication

Education

High School Diploma

Job description

Wellstar Health Systems in Georgia is seeking a Front Office Specialist to deliver exceptional customer service to patients and visitors. You will greet, register and check out patients, answer phones, schedule appointments, and support front desk operations with accuracy and care.

Ideal candidates have at least 2 years of administrative front office experience in healthcare, proficiency with computers, and knowledge of basic medical terminology and insurance workflows.