Patient Experience Front Desk Specialist

Wellstar Health System; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Roswell, GA is seeking a Front Office Specialist to deliver exceptional patient service in a fast-paced clinic setting. You will greet patients, register them at check-in, handle phone calls, schedule appointments, collect co-pays, and support administrative operations with the care team.

The role requires 1–2 years of front office experience in a physician practice or health care setting, a High School Diploma or GED, and strong communication and teamwork skills to

Qualifications

• High school diploma or GED required.
• 1–2 years of front office experience in a physician practice or healthcare setting preferred.
• Strong customer service and communication skills required.

Responsibilities

• Greet patients and guests in person or by phone; identify self and practice per AIDET principles.
• Register/schedule patients for appointments; verify insurance eligibility and complete paperwork in the EHR.
• Collect co-pays and balances; support cash handling and daily reconciliation.
• Assist with check-in/out, appointment reminders, and coordination with clinical staff.

Skills

Customer Service

Communication

Teamwork

Multi-tasking

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Health System in Roswell, GA is seeking a Front Office Specialist to deliver exceptional patient service in a fast-paced clinic setting. You will greet patients, register them at check-in, handle phone calls, schedule appointments, collect co-pays, and support administrative operations with the care team.

The role requires 1–2 years of front office experience in a physician practice or health care setting, a High School Diploma or GED, and strong communication and teamwork skills to