Patient Experience Front Desk Specialist

Wellstar Health Systems; Austell (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Wellstar Health Systems is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check them in/out, schedule appointments, and manage cash and paperwork while supporting the practice’s daily operations.

Applicants need 1–2 years of front office healthcare experience, strong communication skills, and knowledge of insurance processes. Proficiency with EHR systems and English language is required.

Qualifications

• High School Diploma / GED General.
• 1–2 years administrative front office experience in a physician practice or health care setting.
• Strong verbal and written communication skills.
• Computer skills essential; knowledge of insurance filing and CPT-4, ICD-9, HCPCS preferred.
• Must be able to communicate and understand verbal and written English and work in a team.

Responsibilities

• Greet patients and guests in person or by phone and identify self and practice.
• Register and schedule patients for appointments; assist with check-in/check-out.
• Collect co-pays and balances; follow cash handling and posting procedures.
• Answer calls, direct to appropriate staff, and schedule patient appointments.
• Coordinate with clinical staff and providers to support operations.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal and written communication

English language

Education

High School Diploma / GED

Job description

Wellstar Health Systems is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check them in/out, schedule appointments, and manage cash and paperwork while supporting the practice’s daily operations.

Applicants need 1–2 years of front office healthcare experience, strong communication skills, and knowledge of insurance processes. Proficiency with EHR systems and English language is required.