Patient Experience Specialist

Alleviocare; Utah; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and company holidays

Job summary

Alleviocare is seeking a compassionate Patient Experience Specialist in Utah to enhance patient interactions and ensure smooth medical office operations. Responsibilities include scheduling appointments, answering inquiries, and managing patient records. The ideal candidate will possess at least one year of medical front office experience, a solid understanding of medical insurance benefits, and strong communication skills.

This role offers medical, dental, and vision insurance, a 401(k) plan with company match, and paid time off. Join us in our mission to provide exceptional patient care.

Qualifications

• One year or more of medical front office experience required.
• Ability to explain medical insurance benefits to patients.
• Demonstrated attention to detail and high accuracy.

Responsibilities

• Schedule appointments and manage patient inquiries.
• Collect copays and perform money handling tasks.
• Ensure a welcoming medical environment.

Skills

Medical front office experience

Understanding of medical insurance benefits

Attention to detail

Friendly and welcoming demeanor

Communication skills

ICD 10 and CPT coding knowledge

Job description

Career Opportunities with ALLEVIO CARE, LLC

At Allevio, we’re on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions—like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients.

Position Overview

Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company’s vision and values.

Key Responsibilities

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail.
• Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable.
• Work as a team and provide overall support for the physicians and other office staff.

Requirements & Qualifications

• One year or more of medical front office experience.
• Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

What You’ll Bring

• Strong collaboration skills with the ability to work effectively across teams and functions
• Proven initiative and a proactive mindset—you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward
• Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change
• Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit.
• A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and company holidays

Equal Opportunity Employer

Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.