Patient Experience & Scheduling Specialist

46000 SCL Health Medical Group - Billings LLC; Billings (MT); Presencial; USD 25.000 - 32.000; Jornada completa

Descripción de la vacante

Intermountain Health in Billings, MT, seeks a Patient Service Representative who serves as the first connection with patients, greeting and assisting them with intake, scheduling, and verification tasks. The role emphasizes accurate EMR documentation and courteous, professional patient interactions.

The position operates on a 3-day 12-hour shift schedule in the MGBL West End MOB – Billings area, with an hourly pay range of $18.31-$23.80, and requires good computer skills, confidentiality, and

Formación

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers for satisfaction.
• Ability to protect PHI of patients and caregivers.

Responsabilidades

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving intake and care needs.
• Documents all phone calls in the EMR.
• Schedules appointments for visits, procedures, tests, referrals, and/or consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Follows procedures when identifying patients.

Conocimientos

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Descripción del empleo

Intermountain Health in Billings, MT, seeks a Patient Service Representative who serves as the first connection with patients, greeting and assisting them with intake, scheduling, and verification tasks. The role emphasizes accurate EMR documentation and courteous, professional patient interactions.

The position operates on a 3-day 12-hour shift schedule in the MGBL West End MOB – Billings area, with an hourly pay range of $18.31-$23.80, and requires good computer skills, confidentiality, and