Front Office Coordinator

Apogee Behavioral Medicine PC; Mount Airy (NC); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Apogeebehavioralmedicine is seeking a Front Office Coordinator to support patients and clinicians. You will manage check-ins/outs, explain benefits, collect co-pays, and handle electronic forms. The role requires attention to detail, teamwork, and professional etiquette.

Responsibilities include greeting patients, coordinating with building staff, IT vendors, and handling calls, emails, and appointments while maintaining a clean, organized front desk and ensuring HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• 2+ years of front desk experience.
• Familiarity with OSHA/HIPAA requirements preferred.
• Experience with EMR/EHR.
• Strong communication skills and ability to multitask.

Responsibilities

• Greet and check in/out patients courteously and collect co-payments.
• Provide initial intake paperwork and review completed forms.
• Order and organize office supplies.
• Coordinate facilities with building management and janitorial staff.
• Assist IT setup and coordinate with IT vendors.
• Answer calls and emails; manage patient portal messages.
• Schedule and reschedule appointments.
• Maintain office cleanliness and handle mail.
• Manage electronic patient forms.

Skills

Front desk experience

HIPAA knowledge

EMR/EHR familiarity

Multitasking

Customer service

Education

High School Diploma

Tools

EMR/EHR systems

Job description

We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

Responsibilities

• Greeting and checking in/out patients in a courteous manner, including going over explanation of benefits and collection of co-payments, deductibles, co-ins, balances etc.
• Providing patients with initial intake paperwork and evaluating paperwork after completion
• Ordering and organizing supplies
• Working with building management to coordinate facilities
• Accepting furniture and other office deliveries; sometimes building small furniture
• Coordinating with set-up and implementation of janitorial staff
• Helping to coordinate IT setup and maintenance while working with our IT vendors
• Answering calls
• Scheduling and rescheduling appointments
• Answering emails and patient messages via Patient Portal
• Maintaining office upkeep and making sure common space is clean and clutter free
• Handling office mail
• Managing electronic patient forms

Qualifications

• High School Diploma or equivalent
• 2+ years of experience in a front desk setting
• Possess prior knowledge of OSHA/HIPAA requirements is preferred
• Previous experience with EMR/EHR
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Ability to multi-task
• Qualified candidates must be legally authorized to be employed in the United States