Weekend Front Desk & Patient Access Specialist

OrthoNY; Town of Clifton Park (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

A healthcare provider in Clifton Park is looking for a Patient Access Representative to ensure exceptional care from the first patient interaction. Responsibilities include greeting patients, managing information, and supporting clinic operations. Required qualifications include a high school diploma, customer service skills, and experience with EMRs. This is a part-time position for weekends, 7:30 am - 2 pm, with possible weekday shifts.

Qualifications

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Exceptional customer service skills required.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Valid driver’s license and vehicle for needed travel.

Responsibilities

• Prepare appointments for the following day to ensure accuracy.
• Greets patients promptly and professionally.
• Professionally answers incoming phone calls.
• Reviews data/forms with patients to ensure records are accurate.
• Collects copayments and balances properly.
• Performs responsibilities within management system as defined.
• Communicates with other departments for timely patient processing.
• Reconciles daily payments received accurately.
• Reviews patient follow-up requirements upon checkout.
• Prints or sends handouts to patients.
• Maintains confidentiality and complies with HIPAA standards.
• Maintains a neat and organized workspace.
• Travels to other offices as needed.

Skills

Exceptional customer service skills

Attention to detail

Ability to multi-task

Verbal communication skills

Interpersonal communication skills

Knowledge of medical insurances

Education

High School Diploma

Some higher education

Tools

EMR/PM systems

Job description

A healthcare provider in Clifton Park is looking for a Patient Access Representative to ensure exceptional care from the first patient interaction. Responsibilities include greeting patients, managing information, and supporting clinic operations. Required qualifications include a high school diploma, customer service skills, and experience with EMRs. This is a part-time position for weekends, 7:30 am - 2 pm, with possible weekday shifts.