Patient Experience & Front Desk Coordinator

First Roles; Massapequa (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

First Roles is seeking a Clinic Support Associate to handle front desk duties and assist clinicians with patient care. You will ensure a welcoming patient experience, manage scheduling, and support therapy activities with empathy and professionalism.

The role involves HIPAA-compliant handling of patient information, data entry into the EMR, and collaboration with the care team to maintain smooth clinic operations. Monday–Friday, 11:30am–8pm, in New York.

Qualifications

• Experience with front desk operations and patient intake.
• Excellent customer service and communication skills.
• Ability to coordinate with clinicians and manage schedules.
• Knowledge of HIPAA guidelines and patient privacy requirements.
• Ability to multitask in a fast-paced clinic environment.

Responsibilities

• Greet patients and guide them through check-in and scheduling.
• Assist clinicians with patient care and treatment room setup.
• Manage appointment scheduling to optimize provider time and room utilization.
• Maintain patient flow and promptly notify clinicians of arrivals or delays.
• Document accurately in the EMR and generate reports as needed.

Skills

Front desk operations

Patient interaction

Medical office coordination

HIPAA compliance

Multitasking

Tools

TheraOffice EMR

Job description

First Roles is seeking a Clinic Support Associate to handle front desk duties and assist clinicians with patient care. You will ensure a welcoming patient experience, manage scheduling, and support therapy activities with empathy and professionalism.

The role involves HIPAA-compliant handling of patient information, data entry into the EMR, and collaboration with the care team to maintain smooth clinic operations. Monday–Friday, 11:30am–8pm, in New York.