Patient Experience Front Office Coordinator

XCELL ORTHOPAEDICS INSTITUTE OF SPORTS PERFORMANCE LLC; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

XCELL ORTHOPAEDICS INSTITUTE OF SPORTS PERFORMANCE LLC is seeking a Front Office Coordinator to ensure smooth front desk operations, greet patients with warmth, and coordinate appointments. The role emphasizes exceptional customer service and efficient administrative support within our outpatient orthopedic center in Texas.

The ideal candidate will have strong Microsoft Office skills, great communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in a front office, receptionist, or administrative support role.
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously while maintaining a professional demeanor.

Responsibilities

• Greet and assist patients promptly and courteously, ensuring a positive first impression of the organization.
• Manage incoming calls, emails, and correspondence, directing them to the appropriate departments or personnel efficiently.
• Schedule and coordinate appointments.
• Maintain and update patient records.
• Collaborate with various departments to support office operations.
• Ensure tasks and assignments assigned are completed.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Professional demeanor

Education

High school diploma

Associate degree or higher preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office equipment

Job description

XCELL ORTHOPAEDICS INSTITUTE OF SPORTS PERFORMANCE LLC is seeking a Front Office Coordinator to ensure smooth front desk operations, greet patients with warmth, and coordinate appointments. The role emphasizes exceptional customer service and efficient administrative support within our outpatient orthopedic center in Texas.

The ideal candidate will have strong Microsoft Office skills, great communication, and the ability to multitask in a fast-paced environment.