Patient Experience Coordinator

XCELL ORTHOPAEDICS INSTITUTE OF SPORTS PERFORMANCE LLC; McAllen (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Xcell Orthopaedics Institute of Sports Performance LLC in McAllen, TX, seeks a friendly front desk associate to greet patients, answer phones, schedule appointments, and process payments in a fast-paced clinic.

The role emphasizes professional appearance, patient service, and accurate coordination with therapists to confirm sessions and admissions; relocation to nearby cities may be considered as the practice expands.

Qualifications

• Experience in front-desk/administrative roles preferred.
• Ability to greet patients and manage a multi-phone line efficiently.
• Accurate scheduling and payment processing in a busy clinical setting.

Responsibilities

• Greet patients and manage reception area.
• Answer phones and route calls.
• Schedule and confirm appointments and treatment sessions.
• Process payments and maintain accurate records.
• Maintain a professional appearance and demeanor.

Skills

Customer service

Phone handling

Scheduling appointments

Face-to-face interaction

Cash handling

Job description

Xcell Orthopaedics Institute of Sports Performance LLC in McAllen, TX, seeks a friendly front desk associate to greet patients, answer phones, schedule appointments, and process payments in a fast-paced clinic.

The role emphasizes professional appearance, patient service, and accurate coordination with therapists to confirm sessions and admissions; relocation to nearby cities may be considered as the practice expands.