Patient Experience Front Desk Coordinator

VITAL ORTHOPEDIC & SPINE INSTITUTE; Irving (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Vital Orthopedic & Spine Institute in Irving, Texas, seeks a friendly Front Desk Patient Coordinator to be the welcoming face of our practice. You will greet patients, manage appointments, verify insurance, and maintain records in a fast-paced medical setting.

Ideal candidates have 1+ years in a medical front desk role, are proficient with EMR/EHR, and communicate effectively with patients while ensuring HIPAA compliance and a patient-first attitude.

Qualifications

• 1+ years of front desk or patient coordinator experience in a medical or orthopedic setting preferred
• Bilingual English and Spanish for Irving is a plus
• Proficiency with EMR/EHR systems and general computer skills
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a high-volume clinical environment
• Knowledge of HIPAA regulations and patient confidentiality standards
• High school diploma or equivalent required; medical administrative certification a plus

Responsibilities

• Greet and check in patients in a warm, professional manner at the front desk
• Schedule, confirm, and manage patient appointments using practice management software
• Verify insurance eligibility and collect co-pays and patient payments
• Maintain and update accurate patient demographic and medical records
• Answer and direct incoming phone calls, responding to patient inquiries promptly
• Coordinate referrals and communicate with insurance carriers as needed
• Ensure the front desk and waiting area remain organized and welcoming

Skills

Front desk

Patient coordination

Healthcare administration

Education

High school diploma

Tools

EMR/EHR

Job description

Vital Orthopedic & Spine Institute in Irving, Texas, seeks a friendly Front Desk Patient Coordinator to be the welcoming face of our practice. You will greet patients, manage appointments, verify insurance, and maintain records in a fast-paced medical setting.

Ideal candidates have 1+ years in a medical front desk role, are proficient with EMR/EHR, and communicate effectively with patients while ensuring HIPAA compliance and a patient-first attitude.