Patient Experience Front Office Coordinator

crossroadstreatmentcenters; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401K with match

Continuing education allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers in Erie, PA is seeking a Front Office Assistant to deliver friendly, efficient reception, process payments, and support daily clinic operations in a fast-paced healthcare environment.

You will greet patients, guide them through intake, coordinate with clinical staff, maintain records, and handle clerical tasks. Evening and weekend shifts are required; prior customer service and healthcare exposure is preferred.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and process payments with a friendly, professional attitude.
• Provide a high‑quality, 'white glove' customer service experience.
• Guide new patients through intake and coordinate with staff.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff on intakes.
• Provide clerical and logistical support and manage patient accounts.

Skills

Customer service

Healthcare experience

Office administration

Addiction medicine

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers in Erie, PA is seeking a Front Office Assistant to deliver friendly, efficient reception, process payments, and support daily clinic operations in a fast-paced healthcare environment.

You will greet patients, guide them through intake, coordinate with clinical staff, maintain records, and handle clerical tasks. Evening and weekend shifts are required; prior customer service and healthcare exposure is preferred.