Patient Experience Coordinator (Front Desk)

Crossroads-Treatment-Centers; Connellsville (Fayette County); On-site; USD 30,000 - 42,000; Full time

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to welcome and check in patients, handle payments, and support daily operations at our Connellsville, PA location. You will guide new patients through intake and coordinate with medical staff to ensure smooth processes.

The role requires a friendly, professional demeanor; high school diploma or GED; and experience in healthcare or fast-paced customer service. Lived addiction experience is a plus.

Qualifications

• Customer service experience in a fast-paced environment is preferred.
• Experience in healthcare or addiction medicine is preferred.
• Experience in office administration is preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and receive payments with a professional attitude.
• Assist in daily clinic operations and coordinate with staff.
• Guide new patients through the intake process to ensure a smooth visit.
• Collect urine and saliva samples for drug screens as needed.

Skills

Customer Service

Healthcare experience

Office administration

Lived Addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Front Office Assistant to welcome and check in patients, handle payments, and support daily operations at our Connellsville, PA location. You will guide new patients through intake and coordinate with medical staff to ensure smooth processes.

The role requires a friendly, professional demeanor; high school diploma or GED; and experience in healthcare or fast-paced customer service. Lived addiction experience is a plus.