Patient Access Specialist – Front Desk (Healthcare)

Crossroads; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Mileage reimbursement

Excellent training

Community events

Meaningful, life-saving work

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to provide exceptional patient check-in, payments processing, and intake guidance. The role supports daily operations with a friendly, professional demeanor and a focus on a high-quality patient experience.

The position requires a high school diploma or GED, preferred healthcare/office experience, and may involve weekend/evening shifts totaling about 25 hours per week across multiple Philadelphia-area locations.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and receive payments, supporting daily operations.
• Maintain a friendly, professional attitude and provide a 'white glove' experience.
• Guide new patients through intake process and coordinate with clinical staff.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to manage intakes.
• Provide clerical and logistical support and oversee patient accounts.

Skills

Customer service

Healthcare experience

Administrative duties

Patient intake coordination

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Front Office Assistant to provide exceptional patient check-in, payments processing, and intake guidance. The role supports daily operations with a friendly, professional demeanor and a focus on a high-quality patient experience.

The position requires a high school diploma or GED, preferred healthcare/office experience, and may involve weekend/evening shifts totaling about 25 hours per week across multiple Philadelphia-area locations.