Front Office Assistant: Impactful Healthcare Admin

Crossroads Treatment Centers; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily impact on lives

Excellent training

Mileage reimbursement (IRS rate)

Community events

Opportunity to save lives

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to deliver excellent patient service at intake and check-in, process payments, and support daily front-office operations.

Responsibilities include guiding new patients through intake, collecting samples when needed, and coordinating with clinical staff to ensure a smooth patient flow across South and West Philadelphia clinics.

Qualifications

• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to coordinate intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Skills

Customer Service

Healthcare experience

Office administration

Intake process guidance

Lived Addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Front Office Assistant to deliver excellent patient service at intake and check-in, process payments, and support daily front-office operations.

Responsibilities include guiding new patients through intake, collecting samples when needed, and coordinating with clinical staff to ensure a smooth patient flow across South and West Philadelphia clinics.