Front Office & Patient Experience Coordinator

Crossroads Treatment Centers; Erie (Erie County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with match

Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Maternity/Paternity Leave

Mental Health Day

Calm subscription

Job summary

Crossroads Treatment Centers, Erie, PA, is seeking a Front Office Assistant to warmly check in patients, process payments, and guide new clients through intake. You will coordinate with clinical staff, collect samples as needed, and keep daily financial records. Flexible schedule includes weekends, with opportunities to support various Erie-area locations.

The role emphasizes excellent customer service, healthcare exposure, and administrative support in a fast-paced outpatient setting.

Qualifications

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and provide excellent customer service.
• Receive payments and assist in daily operations.
• Guide new patients through intake process and coordinate with staff.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Oversee patient accounts and coordinate clerical tasks.

Skills

Customer service

Healthcare experience

Office administration

Lived addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers, Erie, PA, is seeking a Front Office Assistant to warmly check in patients, process payments, and guide new clients through intake. You will coordinate with clinical staff, collect samples as needed, and keep daily financial records. Flexible schedule includes weekends, with opportunities to support various Erie-area locations.

The role emphasizes excellent customer service, healthcare exposure, and administrative support in a fast-paced outpatient setting.