Patient Experience Coordinator - Mental Health Practice

LifeStance Health Inc.; Chevy Chase (MD); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Short/long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking an in-office Medical Office Receptionist for the Chevy Chase location. You will manage front desk activities, greet patients, process payments, and support telehealth access while ensuring accurate scheduling and documentation.

The role emphasizes exceptional customer service, HIPAA compliance, and collaboration with clinicians. Starting hourly compensation and benefits reflect LifeStance’s commitment to a supportive patient-centered environment.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Greet and check patients in/out in a courteous manner.
• Manage front desk responsibilities including phone queues and payments.
• Assist patients with telehealth access and Patient Portal issues.
• Coordinate with clinicians regarding patient questions and scheduling accuracy.

Skills

Multitasking

Prioritization

Communication

EMR systems

HIPAA compliance

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking an in-office Medical Office Receptionist for the Chevy Chase location. You will manage front desk activities, greet patients, process payments, and support telehealth access while ensuring accurate scheduling and documentation.

The role emphasizes exceptional customer service, HIPAA compliance, and collaboration with clinicians. Starting hourly compensation and benefits reflect LifeStance’s commitment to a supportive patient-centered environment.