Front Desk & Patient Care Coordinator

LifeStance Health Inc.; Huntersville (NC); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a friendly Medical Office Receptionist to join our Huntersville practice.

The role supports daily front desk operations, patient check-in/out, scheduling, payments, and portal access to ensure a positive patient experience for in-person and telehealth visits. The ideal candidate has 1+ year in healthcare operations or customer service, strong communication, HIPAA awareness, and proficiency with MS Office and EMR systems.

Qualifications

• High School diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• 1+ year of experience in healthcare operations, customer service, or related role.
• Ability to multitask and prioritize in a fast-paced front desk environment.
• Strong communication skills and HIPAA awareness.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Manage front desk operations and patient check-in/out.
• Assist patients with scheduling, payments, and portal access.
• Support telehealth and administrative tasks for clinicians.
• Verify eligibility and collect co-pays; maintain neat reception area.
• Coordinate with clinicians and staff to ensure smooth daily operations.

Skills

Multitasking

Communication

Teamwork

HIPAA compliance

MS Office

EMR systems

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a friendly Medical Office Receptionist to join our Huntersville practice.

The role supports daily front desk operations, patient check-in/out, scheduling, payments, and portal access to ensure a positive patient experience for in-person and telehealth visits. The ideal candidate has 1+ year in healthcare operations or customer service, strong communication, HIPAA awareness, and proficiency with MS Office and EMR systems.