Patient Experience Front Desk - Vision Care

EyeCare Partners LLC; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Nationwide Vision in Tucson, AZ is hiring a Front Office Specialist to be the first point of contact and set the tone for a world-class Total Patient Experience. You will perform essential administrative tasks to ensure smooth check-in/out for patients.

The role requires friendly patient interaction, strong software skills (Excel/Word/Outlook), and the ability to handle payments, insurance checks, and scheduling with accuracy and HIPAA compliance.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent education and experience.
• Previous medical office experience preferred; optometry/ophthalmology experience strongly preferred.
• Favorable result on background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones and assure prompt, courteous service at all times.
• Practice urgency in all times with consideration to patient and doctor schedules.
• Double check insurance authorizations and build accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to maximize efficiency and service.
• Complete daily reconciliations, close day, and countdown cash drawer.
• Comply with company policies including HIPAA.
• Perform general office duties and cleaning as assigned.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Education

High School Diploma or GED

Job description

Nationwide Vision in Tucson, AZ is hiring a Front Office Specialist to be the first point of contact and set the tone for a world-class Total Patient Experience. You will perform essential administrative tasks to ensure smooth check-in/out for patients.

The role requires friendly patient interaction, strong software skills (Excel/Word/Outlook), and the ability to handle payments, insurance checks, and scheduling with accuracy and HIPAA compliance.