Patient Experience Front Desk Specialist

EyeCare Partners; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package - medical,Vision

401k + employer matching

PTO and paid holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first contact for patients and set a world class Total Patient Experience. You will handle administrative tasks to create a smooth check-in/out process.

The ideal candidate has medical office experience, strong customer service skills, and proficiency with Microsoft Office. This role requires flexibility to work at multiple locations and comply with HIPAA and office policies.

Qualifications

• Medical office experience preferred; optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• High School Diploma or GED required
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by the manager

Skills

Customer service

Medical office experience

Optometry/ophthalmology experience

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first contact for patients and set a world class Total Patient Experience. You will handle administrative tasks to create a smooth check-in/out process.

The ideal candidate has medical office experience, strong customer service skills, and proficiency with Microsoft Office. This role requires flexibility to work at multiple locations and comply with HIPAA and office policies.