Patient Experience Front Desk Specialist

EyeCare Partners LLC; High Point (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

EyeCare Partners LLC seeks a Front Office Specialist to be the first contact with patients, setting a world-class Total Patient Experience. You will handle check-in/out, phone inquiries, and routine administrative tasks in a clinical office setting.

The role requires customer service experience, basic office software proficiency, and a commitment to accurate payments and HIPAA safeguards. Prior ophthalmic front office experience is strongly preferred.

Qualifications

• Minimum 1 year in a role interacting with customers/patients.
• Experience in medical front office preferred, ophthalmic experience strongly preferred.
• Background check clearance and proof of identity to work in the United States.
• High school diploma or GED required.

Responsibilities

• Greet and check in patients with a friendly, professional demeanor.
• Answer phones, provide prompt, courteous service and direct to appropriate staff.
• Process insurance authorizations and manage daily cash handling per procedures.
• Coordinate patient flow and assist with office duties as needed.
• Maintain HIPAA compliance and general office cleanliness.

Skills

Customer service

Office administration

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC seeks a Front Office Specialist to be the first contact with patients, setting a world-class Total Patient Experience. You will handle check-in/out, phone inquiries, and routine administrative tasks in a clinical office setting.

The role requires customer service experience, basic office software proficiency, and a commitment to accurate payments and HIPAA safeguards. Prior ophthalmic front office experience is strongly preferred.