Eye Care Front Office: Patient Experience Specialist

EyeCare Partners LLC; Show Low (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401k matching

PTO & holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

Nationwide Vision in Show Low, AZ is seeking a Front Office Specialist to be the first contact for patients, set a welcoming tone, and handle essential check-in/out tasks in a busy office.

The role requires 1 year customer service, medical office experience preferred, and you will work full-time with a schedule that includes weekday hours; strong HIPAA adherence and proficiency in MS Office are valued.

Join a team offering comprehensive benefits, 401k matching, PTO and paid holidays.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Nationwide Vision in Show Low, AZ is seeking a Front Office Specialist to be the first contact for patients, set a welcoming tone, and handle essential check-in/out tasks in a busy office.

The role requires 1 year customer service, medical office experience preferred, and you will work full-time with a schedule that includes weekday hours; strong HIPAA adherence and proficiency in MS Office are valued.

Join a team offering comprehensive benefits, 401k matching, PTO and paid holidays.