Patient Experience Front Office Specialist

Nationwide Vision; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Nationwide Vision in Phoenix, AZ seeks a Front Office Specialist to be the first point of contact and ensure a smooth check-in/out experience for patients. You will handle scheduling, basic admin, and payments with a professional, patient-focused approach.

The role requires 1 year of customer-facing experience, reliability with HIPAA basics, and strong Microsoft Office skills. Office hours vary, with full-time availability across weekdays and occasional extra shifts.

Qualifications

• Previous medical office experience preferred
• Minimum of 1 year in a position interacting with customers/patients
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.

Skills

Customer service

Administrative skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Nationwide Vision in Phoenix, AZ seeks a Front Office Specialist to be the first point of contact and ensure a smooth check-in/out experience for patients. You will handle scheduling, basic admin, and payments with a professional, patient-focused approach.

The role requires 1 year of customer-facing experience, reliability with HIPAA basics, and strong Microsoft Office skills. Office hours vary, with full-time availability across weekdays and occasional extra shifts.