Vision Care Specialist: Front Desk & Patient Experience

Visionworks; Tucson (AZ); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is looking for a Clinical Specialist (CS)/Optometric Assistant to be the welcoming face of our Exam Practice in Tucson, AZ. You will guide patients through the first steps of the eye care journey, conducting preliminary testing and ensuring their needs are met with a friendly, human touch.

The role emphasizes accurate records, smooth transitions from exam to sales, and daily store operations to support the patient experience.

Qualifications

• Related customer or patient experience preferred.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Education

HS diploma/GED

Job description

Visionworks is looking for a Clinical Specialist (CS)/Optometric Assistant to be the welcoming face of our Exam Practice in Tucson, AZ. You will guide patients through the first steps of the eye care journey, conducting preliminary testing and ensuring their needs are met with a friendly, human touch.

The role emphasizes accurate records, smooth transitions from exam to sales, and daily store operations to support the patient experience.