Patient Experience Specialist - Front Desk (Part-Time)

MHM Support Services; Mount Auburn (IA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical benefits

Dental & vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Orthopedic Clinic in Mount Auburn, IA is hiring a Part-Time Patient Service Representative (24 hour weeks). The PSR will be the first contact for patients, ensuring a positive experience by managing front desk operations and workflows.

Qualifications include a high school diploma, strong communication, data entry, and a patient-focused, professional demeanor. Basic computer skills and ability to maintain privacy are essential.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and customer-service mindset.
• Confidentiality and privacy policy adherence required.
• Ability to enter data accurately and use standard software.
• Front desk training post-hire is expected.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Support scheduling and documentation processes.
• Maintain patient privacy and accurate records.
• Provide courteous, professional assistance under pressure.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Privacy/compliance

Adaptability

Front desk training

Education

High school diploma

Tools

Basic computer skills

Job description

Mercy Orthopedic Clinic in Mount Auburn, IA is hiring a Part-Time Patient Service Representative (24 hour weeks). The PSR will be the first contact for patients, ensuring a positive experience by managing front desk operations and workflows.

Qualifications include a high school diploma, strong communication, data entry, and a patient-focused, professional demeanor. Basic computer skills and ability to maintain privacy are essential.