Patient Experience Specialist: Front Desk & Scheduling

American Vision Partners; Gilbert (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners is seeking a friendly Patient Service Specialist to greet patients, check them in and out, and schedule clinic and surgical appointments. You will verify insurance, collect payments, and maintain patient records to support a smooth visit experience.

The role emphasizes a high level of customer service, accurate data handling, and a commitment to a positive patient experience within a fast-paced ophthalmology environment.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi-task in a fast-paced environment.
• Excellent verbal and written communication skills.
• Medical front desk experience preferred.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments including pre/post-operative visits.
• Reviewing paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Verbal and written communication

Detail oriented

Multi-tasking in fast-paced env

Customer service

Medical front desk experience

Education

High School Diploma or GED

Job description

American Vision Partners is seeking a friendly Patient Service Specialist to greet patients, check them in and out, and schedule clinic and surgical appointments. You will verify insurance, collect payments, and maintain patient records to support a smooth visit experience.

The role emphasizes a high level of customer service, accurate data handling, and a commitment to a positive patient experience within a fast-paced ophthalmology environment.