Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; Woodstock (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service during day shifts. You will greet patients, check them in and out, register for appointments, and handle phones with accuracy and courtesy.

The role requires basic computer skills, familiarity with medical terminology, and experience in a healthcare front desk setting. You will support billing, cash handling, and coordination with clinical staff to ensure smooth daily operations.

Qualifications

• High school diploma or equivalent required.
• Experience and ability to use basic computer applications.
• Knowledge of medical terminology is preferred.

Responsibilities

• Registering and scheduling patients for appointments in the EHR.
• Collecting co-pays and balancing daily cash.
• Answering phones and directing calls to appropriate personnel.
• Greet patients and guests and provide exceptional customer service.
• Coordinate with clinic staff for visits and administrative requests.
• Maintain accurate patient records and verify insurance eligibility.

Skills

Computer skills

Medical terminology

English language

Verbal and written communication

Education

High school diploma

Tools

Experion EHR

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service during day shifts. You will greet patients, check them in and out, register for appointments, and handle phones with accuracy and courtesy.

The role requires basic computer skills, familiarity with medical terminology, and experience in a healthcare front desk setting. You will support billing, cash handling, and coordination with clinical staff to ensure smooth daily operations.