Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; Austell (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Wellstar Health System, Inc. in Georgia is seeking a Front Office Specialist to deliver exceptional customer service to patients and visitors.

You will greet patients, register and check out, answer phones, schedule appointments, and assist with cash handling and basic administrative tasks to keep the practice running smoothly. You will work with clinical staff to support patient experience and financial goals, using the EHR (Experion) to verify insurance, collect co-pays, and balance daily

Qualifications

• Computer skills essential; strong verbal and written communication.
• Medical terminology knowledge including CPT-4, ICD-9, and HCPCS preferred.
• Knowledge of insurance filing and requirements.
• English language proficiency in speaking and writing.

Responsibilities

• Greet patients and guests warmly in person or on the phone.
• Register and check in/out patients; verify insurance eligibility.
• Collect co-pays and outstanding balances; balance posting with cash.
• Schedule appointments and send reminders.
• Coordinate with clinical staff and providers.
• Handle administrative tasks and support clinic operations.
• Follow WellStar policies and code of conduct.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal communication

Written communication

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Health System, Inc. in Georgia is seeking a Front Office Specialist to deliver exceptional customer service to patients and visitors.

You will greet patients, register and check out, answer phones, schedule appointments, and assist with cash handling and basic administrative tasks to keep the practice running smoothly. You will work with clinical staff to support patient experience and financial goals, using the EHR (Experion) to verify insurance, collect co-pays, and balance daily