Patient Experience Front Desk Specialist

5000 Wellstar Medical Group, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System, Inc. in the United States is seeking a Front Office Specialist to deliver exceptional customer service, register patients, schedule appointments, handle check-in/out, and support the patient experience across the practice.

The role requires 1–2 years of front office experience in a healthcare setting, strong communication, basic CPT/ICD terminology familiarity, and ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years administrative front office experience in a physician practice or healthcare setting.
• Knowledge of medical terminology and insurance processes.
• Strong verbal and written communication skills.
• Ability to multitask and work with clinical staff.

Responsibilities

• Greet patients and guests in person or by phone following AIDET principles.
• Register and schedule patients, verify insurance eligibility, and document in the EHR.
• Collect co-pays and balance cash handling per policy; balance superbills and reports.
• Check-out patients and arrange follow-up appointments; send reminders.
• Coordinate with clinic staff for representatives and visitors; perform other duties as assigned.

Skills

Customer service excellence

Multitasking

Verbal & written communication

English proficiency

Experion EHR familiarity

Education

High School Diploma or equivalent

Tools

Experion EHR

Job description

Wellstar Health System, Inc. in the United States is seeking a Front Office Specialist to deliver exceptional customer service, register patients, schedule appointments, handle check-in/out, and support the patient experience across the practice.

The role requires 1–2 years of front office experience in a healthcare setting, strong communication, basic CPT/ICD terminology familiarity, and ability to multitask in a fast-paced environment.