Patient Experience Front Desk Specialist

UnityPoint Health; Waterloo (IA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401K matching

Tuition reimbursement

Pet insurance

Job summary

UnityPoint Health is seeking an Experience Specialist/Receptionist for our Sports Medicine - UMP clinics. You are the first to greet patients, handle check-in/check-out, scheduling, and basic insurance questions, while delivering compassionate customer service.

In this role you will guide patients to appropriate departments, answer phones, and maintain accurate EMR records. Previous healthcare reception experience is preferred; high school diploma required. Full-time with benefits.

Qualifications

• Experience in customer-facing roles in healthcare settings is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assists with check-in/check-out and scheduling.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients updated about wait times, physician availability, and delays.
• Assists patients with paperwork, intake forms, and insurance documentation.
• Addresses general inquiries with empathy and escalates complex matters as needed.
• Offers guidance on charges and payment processes and non-medical information as needed.
• Maintains latest patient records in the EMR system with data accuracy.
• Answers incoming calls and forwards to the concerned department.
• Ensures all interactions comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices.

Skills

Customer service

Empathy

Communication

Multitasking

Education

High School Diploma

Job description

UnityPoint Health is seeking an Experience Specialist/Receptionist for our Sports Medicine - UMP clinics. You are the first to greet patients, handle check-in/check-out, scheduling, and basic insurance questions, while delivering compassionate customer service.

In this role you will guide patients to appropriate departments, answer phones, and maintain accurate EMR records. Previous healthcare reception experience is preferred; high school diploma required. Full-time with benefits.