Patient Experience Specialist & Front Desk

UnityPoint Health; West Des Moines (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Pet insurance

Job summary

UnityPoint Health in West Des Moines is seeking compassionate Experience Specialists/Receptionists to join UnityPoint Clinic. You will be the first point of contact for patients and visitors, handling front desk duties and creating a welcoming, professional environment.

The role blends administrative support with customer service to support efficiency and the clinic's reputation. Multiple locations and shifts are available, with full-time benefits and a supportive team.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Education

High School Diploma or equivalent

Job description

UnityPoint Health in West Des Moines is seeking compassionate Experience Specialists/Receptionists to join UnityPoint Clinic. You will be the first point of contact for patients and visitors, handling front desk duties and creating a welcoming, professional environment.

The role blends administrative support with customer service to support efficiency and the clinic's reputation. Multiple locations and shifts are available, with full-time benefits and a supportive team.