Patient Experience Specialist - Front Desk & Care Concierge

UnityPoint Health; Dubuque (IA); On-site; USD 28,000 - 34,000; Part time

Job summary

UnityPoint Health in Dubuque, IA, seeks an Experience Specialist/Receptionist for Nephrology to welcome patients, manage front desk tasks, and support a positive patient experience. You will blend administrative support with strong customer service to uphold clinic efficiency and reputation.

Responsibilities include guiding patients, handling check-in/out, and maintaining patient privacy and EMR accuracy. Experience in healthcare front desk roles is preferred, with opportunities for training and

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Assists with check-in/check-out and ensures a smooth registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times and physician availability.

Education

High School Diploma or equivalent

Job description

UnityPoint Health in Dubuque, IA, seeks an Experience Specialist/Receptionist for Nephrology to welcome patients, manage front desk tasks, and support a positive patient experience. You will blend administrative support with strong customer service to uphold clinic efficiency and reputation.

Responsibilities include guiding patients, handling check-in/out, and maintaining patient privacy and EMR accuracy. Experience in healthcare front desk roles is preferred, with opportunities for training and