Patient Experience Front Desk Specialist

Trinity Health Mid-Atlantic; Ann Arbor (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

You’ll handle check-in, scheduling, insurance verification, payments, and MyChart support to ensure a smooth patient flow and accurate billing.

Qualifications

• High School Diploma or GED.
• Course work in insurance/billing or medical practices preferred.
• 1–2 years of experience in a medical/physician office or customer service environment.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

You’ll handle check-in, scheduling, insurance verification, payments, and MyChart support to ensure a smooth patient flow and accurate billing.