*Part Time* Experience Specialist/Receptionist - Occupational Health

UnityPoint Health; Cedar Falls (IA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible scheduling

Job summary

UnityPoint Health is seeking an Experience Specialist/Receptionist for the UnityPoint Clinic in Cedar Falls, IA. This 20 hours/week, part-time role focuses on greeting patients, check-in, scheduling, answering phones, and processing co-payments with empathy and professionalism.

You will help direct patients, manage paperwork, and maintain accurate EMR records, contributing to a smooth patient experience in an outpatient clinic setting.

Qualifications

• Experience in customer-facing roles within healthcare is preferred.
• Strong communication and interpersonal skills for patient interactions.
• Ability to manage scheduling and answer phones professionally.

Responsibilities

• Extends a professional welcome to patients and visitors and explains services.
• Handles check-in/check-out and assists with scheduling and payments.
• Directs patients to appropriate departments and updates wait times.
• Assists with paperwork and insurance documentation for patients.
• Maintains accurate patient information in the EMR system.
• Handles incoming calls and provides basic information.

Skills

Customer service

Empathy

Communication

Scheduling

Education

High School Diploma or equivalent

Tools

EMR system

Job description

• Shift: 20 hours/week - Monday-Friday 1:15PM-5:15PM
• Job ID: 187526

Overview

UnityPoint Clinic

Experience Specialist/Receptionist - Occupational Health

20 hours/week, Monday-Friday 1:15PM-5:15PM

Part Time Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

Education

• High School Diploma or equivalent required.