Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist in Marietta, GA. The role focuses on delivering exceptional patient service, greeting patients, scheduling, and handling check-in/out tasks within the clinic’s busy front desk.

The position supports the patient experience, drives cash handling accuracy, and coordinates administrative duties with clinical staff. Strong communication and computer skills are essential.

Qualifications

• High School Diploma is required.
• Minimum 2 years of administrative front office experience in a physician practice or health care setting.
• Preferred: customer service experience is advantageous and beneficial.

Responsibilities

• Greet patients and guests warmly in person or on the phone, identify self and practice.
• Register and schedule patients, verify insurance eligibility, scan IDs, and complete paperwork in the EHR.
• Collect co-pays and outstanding balances, balance cash handling, and post superbills.
• Check patients out, collect deductibles or balances, and arrange next appointments.
• Coordinate with clinic staff for representatives, visitors, and other requests.
• Adhere to WellStar policies, standards of work, and code of conduct.

Skills

Customer service

Multi-tasking

Communication

Computer skills

Education

High School Diploma

Tools

Experion

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist in Marietta, GA. The role focuses on delivering exceptional patient service, greeting patients, scheduling, and handling check-in/out tasks within the clinic’s busy front desk.

The position supports the patient experience, drives cash handling accuracy, and coordinates administrative duties with clinical staff. Strong communication and computer skills are essential.