Patient Experience Front Desk Specialist

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

The Patient Service Representative (PSR) at Mercy greets patients and visitors with warmth and professionalism, guiding them through front desk processes to ensure a smooth, patient-centered experience.

Responsibilities include assisting with scheduling, data entry and documentation while maintaining strict privacy of patient information and adapting to busy, sometimes stressful, clinic environments.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• One year of medical office experience preferred.

Responsibilities

• Greet patients and visitors with compassion and professionalism.
• Coordinate front office workflows to ensure efficient service.
• Assist with scheduling and processing documentation.
• Handle inquiries and maintain patient privacy and confidentiality.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

The Patient Service Representative (PSR) at Mercy greets patients and visitors with warmth and professionalism, guiding them through front desk processes to ensure a smooth, patient-centered experience.

Responsibilities include assisting with scheduling, data entry and documentation while maintaining strict privacy of patient information and adapting to busy, sometimes stressful, clinic environments.