Patient Experience Front Desk Specialist

Wellstar Medical Group, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Medical Group, LLC is seeking a Front Office Specialist for day shift to deliver exceptional patient service and support clinic operations. You will greet patients, check them in/out, schedule appointments, and handle basic revenue cycle tasks using the EHR system.

The role requires strong communication, multitasking, and teamwork within a busy medical office. At least two years in a healthcare front office environment and solid customer service experience are preferred.

Qualifications

• Two years of administrative front office experience in a physician practice or healthcare setting.
• Previous customer service experience is required.
• Experience with insurance eligibility and scheduling is helpful.

Responsibilities

• Greet patients and callers and schedule appointments.
• Process check-in/check-out and verify insurance.
• Collect co-pays and balance accounts per cash handling policies.
• Coordinate with clinic staff and manage non-clinical tasks.
• Maintain accurate patient records in the EHR.

Skills

Customer service

Multitasking

Communication

Teamwork

Education

High School Diploma / GED

Job description

Wellstar Medical Group, LLC is seeking a Front Office Specialist for day shift to deliver exceptional patient service and support clinic operations. You will greet patients, check them in/out, schedule appointments, and handle basic revenue cycle tasks using the EHR system.

The role requires strong communication, multitasking, and teamwork within a busy medical office. At least two years in a healthcare front office environment and solid customer service experience are preferred.