Patient Experience Front Desk Specialist

Wellstar Medical Group, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System is hiring a Front Office Specialist to deliver exceptional patient service at the front desk. You will greet patients, register/check-in, handle calls, schedule appointments, and assist with cash management to support the practice's operations.

This role requires 1-2 years of front office experience in healthcare, effective communication, and proficiency with EHR systems. A High School diploma is required. Excellent teamwork is essential.

Qualifications

• Front office experience in healthcare is preferred.
• Strong communication skills and professional demeanor.
• Familiarity with patient registration and insurance basics.

Responsibilities

• Registering and scheduling patients for appointments and check-in/check-out.
• Collecting co-pays and outstanding balances per cash management policy.
• Balancing superbills and posting reports with bank deposits.
• Contacting patients for appointment reminders.
• Coordinating with clinic staff for representatives and visitors.

Skills

Customer service

Verbal & written communication

Medical terminology familiarity

English proficiency

EHR familiarity

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Health System is hiring a Front Office Specialist to deliver exceptional patient service at the front desk. You will greet patients, register/check-in, handle calls, schedule appointments, and assist with cash management to support the practice's operations.

This role requires 1-2 years of front office experience in healthcare, effective communication, and proficiency with EHR systems. A High School diploma is required. Excellent teamwork is essential.