Patient Experience Front Desk Specialist

Community Health Systems; Tucson (AZ); On-site; USD 32,000 - 48,000; Full time

Job summary

Community Health Systems in Tucson, AZ NW Clinics - Houghton is seeking a Patient Services Representative to support front desk operations, patient registration, and insurance verification while ensuring a positive patient experience. Responsibilities include scheduling, time-of-service collections, and daily reconciliation within HIPAA guidelines.

The role works closely with providers and clinic staff to maintain smooth operations, accuracy, and excellent patient care.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred.
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required.
• Experience in patient services, billing, or front desk operations preferred.

Responsibilities

• Registers patients in the EMR with accurate data.
• Checks in/out patients, collects copays and balances.
• Verifies insurance eligibility and updates demographics.
• Schedules and manages appointments in the EMR.
• Assists with charge entry and daily reconciliation.
• Responds to patient inquiries in a timely, professional manner.
• Maintains waiting areas and reports safety concerns.
• Performs general administrative support as needed.
• Maintains regular and reliable attendance.

Skills

EMR systems

Microsoft Office

Medical terminology

HIPAA compliance

Customer service

Time management

Multitasking

Education

Associate degree in Healthcare Administration or related field

Job description

Community Health Systems in Tucson, AZ NW Clinics - Houghton is seeking a Patient Services Representative to support front desk operations, patient registration, and insurance verification while ensuring a positive patient experience. Responsibilities include scheduling, time-of-service collections, and daily reconciliation within HIPAA guidelines.

The role works closely with providers and clinic staff to maintain smooth operations, accuracy, and excellent patient care.