Patient Experience Front Desk Specialist

emergemarket.com; Kent, Northern (WA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Job summary

HealthPoint is a community-based nonprofit health network seeking a front office specialist. You will handle front desk duties, patient registrations, scheduling, and cashiering while delivering excellent customer service to patients and families.

Responsibilities include verifying demographics, insurance eligibility, collecting payments, and guiding patients through HealthPoint services and MyChart navigation. A positive, professional demeanor is essential.

Qualifications

• High school diploma or equivalent required.
• Customer service or healthcare experience preferred.
• Basic computer skills with Word, Excel and Outlook recommended.
• Familiarity with Electronic Health Records preferred.

Responsibilities

• Greet clinic patients, families and visitors.
• Check-in: verify demographics, insurance and eligibility, collect copays.
• Provide patient education on HealthPoint services and navigation.

Skills

Customer service

Healthcare experience

Phone etiquette

Education

High school diploma

Tools

Word

Excel

Outlook

EHR systems

Job description

HealthPoint is a community-based nonprofit health network seeking a front office specialist. You will handle front desk duties, patient registrations, scheduling, and cashiering while delivering excellent customer service to patients and families.

Responsibilities include verifying demographics, insurance eligibility, collecting payments, and guiding patients through HealthPoint services and MyChart navigation. A positive, professional demeanor is essential.