Patient Experience & Front Desk Specialist

Orthodontic Experts Ltd; Sycamore (IL); In loco; USD 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Training

Travel Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Employee Assistance

Descrizione del lavoro

Orthodontic Experts in Sycamore, IL is seeking a Patient Service Representative to warmly welcome patients, manage the front desk, answer calls, and handle registrations and billing. You will support the clinical staff by coordinating appointments and maintaining patient records.

The role requires a high school diploma or GED, 3 years of customer service, and 2 years of patient service experience. Proficiency in Microsoft Office and strong communication are essential.

Competenze

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.

Mansioni

• Answer all phone calls and voicemails.
• Check-in and check-out patients; collect information and payments.
• Maintain front desk and review daily clinic schedule.
• Handle walk-in questions and print end-of-day reports.
• Travel to sister clinics as required and assist with marketing events.

Conoscenze

Customer service

De-escalation

Communication

Problem solving

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Front desk software

Descrizione del lavoro

Orthodontic Experts in Sycamore, IL is seeking a Patient Service Representative to warmly welcome patients, manage the front desk, answer calls, and handle registrations and billing. You will support the clinical staff by coordinating appointments and maintaining patient records.

The role requires a high school diploma or GED, 3 years of customer service, and 2 years of patient service experience. Proficiency in Microsoft Office and strong communication are essential.