Bilingual Front Desk Patient Concierge

Orthodontic Experts Management LLC; Waukegan (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k)

Bonuses

Travel opportunities to sister clinics

Job summary

Orthodontic Experts Management LLC is seeking a Patient Service Representative in Waukegan, IL. You will greet patients, answer calls, manage the front desk, and handle registrations with HIPAA awareness.

The role includes scheduling, payments, and supporting clinical staff as needed. The ideal candidate will have 3+ years in customer service, 2+ years in patient-facing work, proficiency with Microsoft Office, and strong problem-solving and communication skills.

Qualifications

• Minimum high school diploma or GED required.
• Strong customer service and communication skills expected.
• Bilingual Spanish proficiency is required.

Responsibilities

• Welcome visitors and provide information and assistance at the front desk.
• Answer incoming calls and manage the front desk operations.
• Collect patient information and assist with registrations and forms.
• Process payments and schedule follow-up appointments.
• Maintain clean reception area and handle emails and reports.

Skills

Customer service

Bilingual Spanish

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts Management LLC is seeking a Patient Service Representative in Waukegan, IL. You will greet patients, answer calls, manage the front desk, and handle registrations with HIPAA awareness.

The role includes scheduling, payments, and supporting clinical staff as needed. The ideal candidate will have 3+ years in customer service, 2+ years in patient-facing work, proficiency with Microsoft Office, and strong problem-solving and communication skills.